Welcome to Plait

Terms of Service

Effective Date: December 2024

Welcome to Plait, the premier platform connecting clients with professional hair stylists! These Terms of Service ("Terms") govern your use of our platform and services. By using Plait, you agree to these terms and our Privacy Policy.

About Plait

Plait is a platform that connects clients seeking professional hair styling services with qualified stylists in their area. We facilitate booking, payment processing, and communication between clients and stylists to ensure a seamless experience for both parties.

User Accounts

Account Creation

• You must be at least 18 years old to create an account and use our services.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate and complete information when creating your account.
• You are responsible for all activities that occur under your account.

Stylist Services

Stylist Responsibilities

• Stylists must provide accurate information about their services, pricing, and availability.
• Stylists are responsible for maintaining professional standards and quality of service.
• Stylists must comply with all applicable local, state, and federal regulations.
• Stylists are independent contractors and not employees of Plait.

Client Responsibilities

• Clients must provide accurate information when booking appointments.
• Clients should arrive on time for scheduled appointments.
• Clients are responsible for communicating any special requirements or allergies.
• Clients should treat stylists with respect and professionalism.

Booking and Payments

Appointment Booking

• Appointments are booked through our platform and confirmed by stylists.
• Cancellation policies are set by individual stylists and must be clearly communicated.
• Plait processes payments securely through our payment partners.
• Stylists receive payments according to our payment schedule and terms.

Prohibited Activities

The following activities are strictly prohibited on Plait:

• Providing false or misleading information about services or qualifications
• Harassment, discrimination, or inappropriate behavior toward other users
• Attempting to circumvent our payment system or booking process
• Using the platform for illegal activities or services
• Sharing personal information of other users without consent
• Creating multiple accounts to manipulate reviews or ratings

Content and Reviews

User-Generated Content

• Users may post reviews, photos, and other content related to services.
• Content must be accurate, respectful, and comply with our community guidelines.
• Plait reserves the right to remove inappropriate or false content.
• Users retain ownership of their content but grant Plait license to use it on our platform.

Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy. We implement appropriate security measures to protect your data and never sell your personal information to third parties.

Service Availability

Plait provides its services "as is" and "as available." We strive to maintain high availability but cannot guarantee uninterrupted service. We may temporarily suspend services for maintenance or updates.

Limitation of Liability

To the maximum extent permitted by law, Plait's liability for any issues arising from your use of our platform is limited. We are not responsible for:

• The quality of services provided by stylists
• Disputes between clients and stylists
• Personal injury or property damage during appointments
• Loss of data or service interruptions

Dispute Resolution

We encourage users to resolve disputes directly. If you cannot resolve a dispute, please contact our support team. These Terms are governed by the laws of the United States.

Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes and update the effective date. Your continued use of Plait constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms, please contact us at support@plait.com

Privacy Policy

Effective Date: December 2024

Plait ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hair styling platform.

1. Information We Collect

• Account Information: Name, email address, phone number, and profile information when you create an account.
• Stylist Information: Professional qualifications, services offered, pricing, availability, and portfolio photos.
• Booking Information: Appointment details, service preferences, and payment information.
• Location Data: Your location to help find nearby stylists (with your permission).
• Usage Data: How you interact with our platform, including search queries and booking history.
• Device Information: Device type, operating system, and IP address for security and analytics.

2. How We Use Your Information

• To provide and improve our hair styling platform and services
• To facilitate bookings and payments between clients and stylists
• To match clients with appropriate stylists based on location and preferences
• To communicate with you about appointments, updates, and support
• To ensure platform security and prevent fraud
• To comply with legal obligations and enforce our Terms of Service

3. Information Sharing

• With Stylists: We share necessary booking information with stylists to facilitate appointments.
• With Clients: We share stylist profiles, reviews, and availability with clients.
• Service Providers: We may share information with trusted third-party service providers who assist in operating our platform.
• Legal Requirements: We may disclose information if required by law or to protect rights and safety.
• We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights and Choices

• You can update or correct your account information at any time
• You can control location permissions in your device settings
• You can request deletion of your account and data by contacting us
• You can opt out of marketing communications

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

7. Children's Privacy

Plait is intended for users 18 and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.

8. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. We ensure appropriate data protection measures are in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes and update the effective date. Your continued use of our platform constitutes acceptance of any changes.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@plait.com

11. About Plait

Plait is a platform that connects clients with professional hair stylists for braiding, twisting, and protective styling services. Our mission is to make professional hair styling accessible and convenient for everyone.